FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to ensure your new bag arrives safely at your doorstep:

  • Free Shipping (7-14 business days): $0

  • Standard Shipping (7-14 business days): $10

  • Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are processed within 1-3 business days (excluding weekends and holidays) before being handed over to our shipping carriers. You will receive a tracking confirmation email as soon as your package is on its way.

Q: Can I track my package? A: Absolutely! Once your bag ships, we will send you an email containing a tracking number and a link so you can follow its journey directly to your home.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to make any changes to your shipping address, color selection, or wish to cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & REFUNDS

Q: What is your return policy? A: We want you to absolutely love your new bag! If you are not completely satisfied with your purchase, you can return your unused, unwashed items with all original tags attached and packaging intact within 30 days of delivery for a full refund.

Q: My order arrived damaged or defective. What should I do? A: We hold our products to the highest quality standards, but mishaps can occasionally happen during transit. Please take a quick photo of the bag showing the issue and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.

PRODUCT & CARE

Q: How do I clean and maintain my ZorevaQuorel bag? A: Maintenance depends on the material of your specific bag:

  • For Vegan/Faux Leather: Wipe gently with a soft, damp cloth and mild soap. Avoid soaking or rubbing harshly.

  • For Fabric/Canvas: Spot clean the specific area with cold water and a gentle detergent, then allow it to air dry completely away from direct sunlight.

  • Always avoid harsh chemicals, machine washing, and machine drying to preserve the shape and finish of your bag.